We will allow changes and cancellations without charge or penalty up to 15 days prior to arrival.
In case of cancellation with less than 15 days notice (from 14h00 hours, 15 days before arrival) or no-show, we will charge the full amount to your credit card and cancel the reservation.
You may change the dates of your stay once, up to 72 hours prior to arrival free of charge.
Please note that any changes to existing bookings will be subject to availability and any difference in rate.
Please note that this policy does not apply to travel associated with group bookings.
we will allow changes and cancellations to the booking without charge or penalty up to 48 hours prior to arrival date. Except for high season periods, the deadline will be 7 days prior to arrival for the dates indicated:
In case of cancellation less than 48 hours before your arrival (from 14h00 hours, two days before your arrival) or in case of no-show, we will charge your credit card for one night and cancel the reservation.
In case of cancellation in high season with less than 7 days notice (from 14:00 hours, 7 days prior to arrival) or no-show, we will charge 100% of the stay to your credit card.
Please note that any changes to existing bookings will be subject to availability and any difference in rate.
Please note that this policy does not apply to travel associated with group bookings.
For customers booking on prepaid rates, 100% of total amount will be charged at the end of the reservation.
During the check-in, you will be asked to present the credit card originally used for the reservation. If you do not have the physical card, you will be asked to present another credit card in your name or make the full payment in cash, leaving a €100 deposit per night. We have taken these measures to avoid credit card frauds. We apologize for the inconvenience.
For customers with flexible rate bookings the full charge for the stay will be made during check-in. (except in high season, see cancellation policy)
The hotel reserves the right to verify the validity of your credit card details prior to arrival. This is a standard process, the amount of the first night may be charged and the value of this charge will be refunded immediately upon verification.
Cancellation of your booking can be made by sending an email to reservations@palaciovillapanes.com
Calle Santiago, 31, 41003 Seville
Phone: +34 954 50 20 63
concierge@palaciovillapanes.com
© 2022 Hotel Palacio de Villapanés.
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Responsable del tratamiento: Cool Rooms Atocha SL CIF: B87948691
Dirección: Calle Atocha No 34, Madrid
Código Postal: 28012
Teléfono: +34 910 88 79 8
FINALIDAD DEL TRATAMIENTO: Gestionar el envío de información que nos solicite y enviarles información sobre los eventos, actividades e información que consideremos que pueda ser de su interés. Le informamos que puede retirar su consentimiento en cualquier momento, dirigiéndose por escrito a la dirección del Responsable del Tratamiento. Si usted lo retira, los tratamientos que se hayan realizado antes continuaran siendo válidos. La legitimación para el tratamiento de sus datos es el consentimiento prestado. Sus datos se guardarán hasta que se solicite su supresión por el interesado. No se realizarán cesiones de datos. No se realizarán transferencias internacionales de datos. Le informamos de la posibilidad de ejercer, en los términos establecidos por la LOPD, los derechos de acceso, rectificación, cancelación y oposición al tratamiento de sus datos personales, adjuntando fotocopia de su documento identificativo, y dirigirla a la dirección de correo electrónico : reservations.atocha@coolrooms.com
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