Cancellation Policy & Payments

Cancellation Policy

Hotel CoolRooms Palacio de Villapanés Policy 

  • Cancellation Policy Flexible Rate  

Cancellation should be made at least 48 hours prior to your scheduled arrival date. If you do not cancel by the deadline or no- show, you will be charged for the first night’s of your reservation. 

The hotel reserves the right to check the validity of your credit card details before your arrival. This Pre-authorisation is not a charge, it’s a standard procedure, the amount of the first night might be charged and the value of this charge will be returned immediately once the verification has been made. 

At the time of check-in the full amount of the booked stay will be charged.  

 

  • Cancellation Policy Semi-Flexible Rate  

Cancellations must be made at least 15 days prior to your scheduled arrival date. If you do not cancel by the deadline or no-show, you will be charged with the full amount of the booked stay. 

One change of dates of stay is permitted by informing the hotel directly at least 48 hours prior to the scheduled arrival date.  

The hotel will charge your credit card 14 days prior to arrival for the total amount of your stay. 

 

  • Cancellation Policy Prepaid Rate  

Prepaid rate bookings carry a special discount offer and cannot be cancelled.  

One change of dates of stay is permitted by informing the hotel directly at least 48 hours prior to the expected date of arrival, except for bookings in July and August. 

The hotel will charge the total amount of the stay to your credit card during the booking process.  

Children and extra beds policy 

Any type of extra bed or crib is upon request and must be confirmed by the hotel. The extra bed has a cost of 50€ per bed and night (only available for children aged 3 to 7 years). The hotel has rooms with sofa beds for children from 8 years and adults, as well as connecting family rooms.  

How to Cancel

The booking confirmation email that you will receive once completing your booking will contain full details on how to cancel your booking online and there you will find the Hotel’s contact details.