CoolRooms Hotels
CoolRooms Hotels
CoolRooms Hotels

Travel information COVID-19

We are monitoring the coronavirus (COVID-19) situation closely and following guidelines provided by the government, public health authorities, local health departments, medical professionals and the World Health Organization. Providing safe and clean environments for our guests and colleagues is a top priority for us, always. If you have any questions or doubts regarding safety during your future stay at our hotels, please write us an email:

Contact: info@coolrooms.com

Guest Relations (Coronavirus safety recommendations and information)

Cancellation Policy

We remain committed to ensuring our customers experience flexibility during these challenging times, so we have further extended our cancellation policy.

CoolRooms hotels is implementing the following policies:

  • For guests with existing reservations with future arrival dates, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes free of charge up to 72 hours before arrival, as long as the change is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and rate differences.
  • For guests making new reservations for future arrival dates, including reservations with pre-paid rates, between today and December 30, 2020, we will allow reservations to be changed free of charge up to 72 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and rate differences.

Please note that this policy does not apply to Group bookings.

Hotels COVID free certification

We believe in responsible and safe travel and we are working on new procedures and protocols to become “COVID free Hotel” certified accommodation.

We take standards for hygiene and cleanliness very seriously and are taking additional measures to ensure the safety of our guests and workers. Our hotels are working to ensure that they meet the latest guidelines on hygiene and cleanliness, to be certificated as a “COVID free Hotel”. We are putting in place health and safety measures designed to fight a broad spectrum of viruses, including COVID-19.

Specific steps that our hotels are taking include:

Workers health, safety and knowledge: Hotel workers – their health, safety and knowledge – are essential for an effective cleaning program. Here are some ways in which we are supporting them:

  • COVID tests: provide COVID tests for our team.
  • Masks and gloves: provide masks and gloves for our team.
  • Hydro-alcoholic gel: stations of automatic hydro-alcoholic gel dispensers around the hotel, hydro-alcoholic gel bottles and wipes for workers and guest use.
  • Hand Hygiene: proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  • Training: in addition to training on housekeeping and hygiene protocols, hotel workers are also completing enhanced COVID-19 awareness trainings.
  • Coordination: our teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.

Cleaning products and protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:

  • Guest rooms: hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before next guest arrival, with particular attention paid to frequently use items.
  • Public spaces: hotels have increased the frequency of cleaning and disinfection of public spaces, with a focus on front desk counters, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Extra measures: we are developing extra measures like glass screens at reception, safety kits for rooms, special disinfecting machines, and automatic hydro-alcoholic gel dispensing stations in common areas.

In addition, CoolRooms has created a Work Committee to focus on developing “COVID free Hotel” certification and next-level cleanliness standards, hospitality rules and behaviors. The Committee includes both in-house and outside experts in housekeeping, food safety, sanitation, and protective technology.

In our Communities

CoolRooms understands that COVID-19 and its devastating impact around the globe has highlighted, an urgent need to assist and help healthcare workers and community caregivers who are on the frontlines working to contain this disease.

Your support allows us to collaborate with our communities donating beds for campaign hospitals in Madrid, lending food trucks with free food for our real heroes, and donating protection material for those who need it more. We want to support the frontline heroes who are selflessly supporting us.

We have also set up a special initiative “rooms for heroes”, to somehow acknowledge our healthcare and security workers for their effort. We will provide free hotel stays and provide significant discount rates in our hotels in Spain (as soon as we can re-open our doors) for security and healthcare professionals leading the fight against COVID-19.

Travel for the Future

We have developed a special voucher program “Travel for the Future” that offers special vouchers with a fixed rate, three nights’ accommodation, to be use until December 2020 with special features such as late check out and room upgrade subject to availability. Click here for more information.

Spain will be ready for you

Spain is giving its all in a united, responsible fighting effort against the spread of the COVID-19 virus. We will soon be able to welcome you again with open arms.

Spain, it’s monuments, museums, landscapes, gastronomy and we will be here waiting for you, and are sure that you will really enjoy visiting us, because now we know what the really important things in life are.

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