We are monitoring the coronavirus (COVID-19) situation closely and following guidelines from government, public health authorities, local health departments, medical professionals and World Health Organization’s statements.
Providing safe and clean environments for our guests and colleagues is always a top priority for us.
If you have any question or doubt about safety during your future visit to our hotels, you can reach us directly via email:
Desiree Martinez firstname.lastname@example.org
Guest Relations (Coronavirus safety recommendations and information)
We remain committed to ensuring our customers experience flexibility during these challenging times, so we have further extended our cancellation policy.
For CoolRooms hotels, we are implementing the following policies:
Please note that this policy does not apply to travel associated with a Group booking.
We believe in responsible and safe travel and we are working on new procedures and protocols to become a “Hotel COVID free” certificate accommodation.
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and workers. Our hotels are working to ensure that they meet the latest guidance on hygiene and cleaning and to be certificated as “Hotel COVID free” developing the health and safety measures designed to address a broad spectrum of viruses, including COVID-19. Specific steps that our hotels are taking include:
Workers health, safety and knowledge: Hotel workers – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:
Cleaning products and protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:
In addition, CoolRooms has created a Work Committee to focus on developing the “Hotel COVID free” certification and the next level of cleanliness standards, hospitality norms and behaviours. The Committee includes both in-house and outside experts in housekeeping, food safety, sanitation and protective technology.
CoolRooms understands that COVID-19 and its devastating impact around the globe creates an urgent need to assist and help healthcare workers and community caregivers who are on the frontlines working to contain this disease.
Your support allows us to collaborate in our communities donating beds for the campaign hospitals in Madrid, lending food trucks with free food for our real heroes and donating protection material for those who more need it. We want to support the frontline heroes who are selflessly supporting us.
We have also established a special initiative “ rooms for heroes”, to somehow acknowledge our healthcare and security workers their effort. We will give free hotel stays and provides significantly discounted rates for security and healthcare professionals leading the fight against COVID-19, in our hotels in Spain, as soon as we can open our doors.
We have developed a voucher special program “Travel for the Future” that offers special vouchers with a fit rate three nights’ accommodation to be use until December 2020 with special conditions of late check out and room upgrade if availability. Click here for more information.
Spain is giving everything it’s got in a united, responsible fight against the spread of the COVID-19 virus. We will soon be able to welcome you again with open arms.
Spain, it’s monuments, museums, landscapes, gastronomy and us will be here waiting for you and we are sure that you will really enjoy it, because now, we know the really important things in life.