We are monitoring the coronavirus (COVID-19) situation closely and following guidelines provided by the government, public health authorities, local health departments, medical professionals and the World Health Organization. Providing safe and clean environments for our guests and colleagues is a top priority for us, always. If you have any questions or doubts regarding safety during your future stay at our hotels, please write us an email:
Guest Relations (Coronavirus safety recommendations and information)
We remain committed to ensuring our customers experience flexibility during these challenging times, so we have further extended our cancellation policy.
CoolRooms hotels is implementing the following policies:
Please note that this policy does not apply to Group bookings.
We believe in responsible and safe travel and we are working on new procedures and protocols to become “COVID free Hotel” certified accommodation.
We take standards for hygiene and cleanliness very seriously and are taking additional measures to ensure the safety of our guests and workers. Our hotels are working to ensure that they meet the latest guidelines on hygiene and cleanliness, to be certificated as a “COVID free Hotel”. We are putting in place health and safety measures designed to fight a broad spectrum of viruses, including COVID-19.
Specific steps that our hotels are taking include:
Workers health, safety and knowledge: Hotel workers – their health, safety and knowledge – are essential for an effective cleaning program. Here are some ways in which we are supporting them:
Cleaning products and protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:
In addition, CoolRooms has created a Work Committee to focus on developing “COVID free Hotel” certification and next-level cleanliness standards, hospitality rules and behaviors. The Committee includes both in-house and outside experts in housekeeping, food safety, sanitation, and protective technology.
CoolRooms understands that COVID-19 and its devastating impact around the globe has highlighted, an urgent need to assist and help healthcare workers and community caregivers who are on the frontlines working to contain this disease.
Your support allows us to collaborate with our communities donating beds for campaign hospitals in Madrid, lending food trucks with free food for our real heroes, and donating protection material for those who need it more. We want to support the frontline heroes who are selflessly supporting us.
We have also set up a special initiative “rooms for heroes”, to somehow acknowledge our healthcare and security workers for their effort. We will provide free hotel stays and provide significant discount rates in our hotels in Spain (as soon as we can re-open our doors) for security and healthcare professionals leading the fight against COVID-19.
We have developed a special voucher program “Travel for the Future” that offers special vouchers with a fixed rate, three nights’ accommodation, to be use until December 2020 with special features such as late check out and room upgrade subject to availability. Click here for more information.
Spain is giving its all in a united, responsible fighting effort against the spread of the COVID-19 virus. We will soon be able to welcome you again with open arms.
Spain, it’s monuments, museums, landscapes, gastronomy and we will be here waiting for you, and are sure that you will really enjoy visiting us, because now we know what the really important things in life are.