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The Palace

CoolRooms

Palacio de Atocha

A new concept of luxury hotels

CoolRooms Palacio de Atocha is a 1852 House-Palace turned into a luxury hotel, located in the center of Madrid. Its privileged localization in the District of Letters is unbeatable. A stone’s throw from the city’s major monuments, the Reina Sofia Museum, the Thyssen-Bornemisza Museum, the Prado Museum, the famous Plaza Mayor and the iconic Gran Vía, CoolRooms Atocha is at the heart of the coolest neighborhood in Madrid, according to Time Out Magazine.

Cosmopolitan and sophisticated, CoolRooms Atocha features a spectacular entrance watched over by the sculpture of the god Hermes. The 7 meters high entrance, which used to be a passage for horses carriages, now leads to a secret pool garden. Its one-of-a-kind architectural design and its harmonious style make turn it into an authentic place with soul.

Palatial
rooms

The biggest hotel rooms in Madrid

Its 34 spacious rooms offer a unique size range in Madrid and are carefully designed to let enter the light and makes a perfect match between classic and contemporary. Among them, two Coolsuites. the favorites rooms of hedonistic travelers, equipped with their outdoor jacuzzi and their own private terrace with beautiful views on Madrid skyline.

We have 34 rooms between 34 and 110m²:
5 Deluxe Rooms 34 m²
9 Premium Rooms 45 m²
9 Junior Suites 60 m²
6 Suites 70 m²
3 Master Suites 70-110 m²
2 Coolsuites 90-104 m²

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Cool
Gastronomy

El patio de Atocha Restaurant

El patio de Atocha is the place where you don’t lose the good habits.

It is the perfect fusion between traditional dishes and contemporary cuisine, whose flavors bring up sweet memories of our grandmother’s meals. And all of it with the best seasonal product and very little handling, combining traditional techniques with current concepts such as slow food or organic gastronomy.

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Cool
Areas

Unique corners and details

CoolRooms Atocha spectacular entrance watched over by the figure of the god Hermes: symbol and witness of the most amazing stories and secrets that took place in this 1852 palace.

The ancient horse carriage passage, the secret garden with a plunge pool, the well-preserved staircase or the iconic Suite 19, the hotel’s events room, are some of these unique corners.

Lay back on your chic sun lounger with a cool drink in hand and transform an ordinary afternoon into an elegant poolside gastronomic experience.

DISCOVER POOL GARDEN

Be Cool

The luxury of being Cool. Come with us to live an unforgettable experience, we are waiting for you.

CoolRooms Atocha offers a non-stop 24 hours reception service with a personalized attention and a concierge service available for anything you might need before and during your stay. Our team will assist you in finding the coolest luxury experience for you. We offer private Harley-Davidson ride in Madrid, private photoshoot sessions in the picture-perfect spot of the city, mindful yoga classes in our pool garden, private training classes, tastings, gastronomic experiences and special benefits in the most exclusive events of the city such as ARCO, Mercedes-Benz Fashion Week Madrid, Madrid Open…

Cool
Experiences

Madrid Cool Photographer
Personal Trainer
Yoga Sessions
Personal Image Advisor
Gastronomic
CoolTastings

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Offers and
Vouchers

Really Cool.

CoolRooms Atocha is not only a luxury accommodation, it is an unforgettable experience and offers exclusive offers and vouchers to give the most cool present. Romantic vouchers to fall in love, cash vouchers to redeem them for accommodation o for any of the services or experiences that we offer. You only need to select the voucher that you want and give us the name of the person you want to surprise. Give the present to be Cool.

Book directly with us and enjoy many advantages

Best rate guarantee

Exclusive rates and promotions

Better cancellation conditions

FREE Modifications

Welcome amenities in room

Safe transactions

Special discounts on supplements and extra services

BOOKING

CoolRooms Palacio de Atocha in Madrid is simply one of the best hotels we have ever stayed at anywhere. We had two stays this last month and both were unforgettable. This was probably the third or fourth time we've booked at CoolRooms and the staff and accommodations have never disappointed!Upon entering the hotel, we were warmly greeted by front desk staff, easily checked in, offered refreshments, and then showed to our room, where we had sparkling wine, chocolate covered strawberries, and other treats ready for us. After a long travel day, there isn't anything better than the kind of welcome that the CoolRooms staff provides. And they've done this every time we booked.During this last booking, we were generously upgraded to a fourth floor suite that had access to a rooftop terrace and jacuzzi. It was by far the best hotel room we have ever stayed in. It was luxurious, spacious, and it was immaculately clean and comfortable. We made good use of the in-room kettle and coffeemaker, and all the other thoughtful amenities. The bed was incredibly comfortable (and a true King-sized bed), the room was bright and airy, and the dual rainfall shower was so relaxing!I must comment again that the staff at CoolRooms are among the best at any hotel anywhere. They are always professional, welcoming, hospitable, and friendly. On multiple stays, including this one, a staff member has helped to flag down a taxi on the street as we headed to the airport. They're also always ready to offer advice on nearby restaurants, bars, and attractions (in English too, if needed). They truly go above and beyond in all ways.We would stay at CoolRooms again, without hesitation! If you're looking for a beautiful, clean, and exceedingly comfortable hotel in Madrid, I'd recommend CoolRooms to any traveller.Thank you for making our stay so special. We can't wait to return!

M. Ali
Apr 2025

One of the nicest rooms we’ve stayed in anywhere We loved our 4-night stay in this unique boutique hotel. Our room was a Premium, and as promised on the website, it was very large. What the photos don’t capture is the impressive scale of the room, with soaring 12-foot (4m) ceilings in both the room and the bath. The bath is also very large with a separate toilet and a two-person shower with double rainfall shower heads and handheld showers. A pro basketball player would fit comfortably under the shower. We also appreciated the water pressure; we haven’t enjoyed such pressure since low-flow fixtures became standard in the USA 20+ years ago. The rooms are beautifully designed with marble, crown moldings, wood floors and wallpapers. The doors are 9 feet high and add to the grandeur of the space. All the necessary amenities are provided, including a curling iron and full-size Molton Brown shampoo, etc. The public areas, by contrast are rather small but never felt overcrowded. We had an excellent meal in the restaurant. The staff was extremely friendly and helpful, especially Marta, Abel and Oscar. Tip: if you want a lighter breakfast than the hotel offers, Black Bear Cafe and Brunchit are just a few steps away. The hotel location was convenient to everything, including many restaurants. We loved our stay at CoolRooms and would certainly return!

Hou_architect
Mar 2025

Great rooms at a perfect location! We stayed at the hotel March 16-21. The hotel is old world, with high ceilings, traditional furnishings, etc, When we walked into the hotel, our initial reaction was “oh no!”. That changed very quickly. The maintenance of the”old world” finishing was nice. The reception at the checkin was great. And then the rooms turned out to be superb. Spacious, with a king bed, room for 2 large open pieces of luggage, two closets for clothes, a separate table for coffee over a wet bar, and ample space to walk around without bumping into the bed or the sofas (!). The room has a large attached bathroom, with a separate, enclosed shower, two separate sinks and amenities, excellent lighting, and really nice shampoo! The location is perfect. Walking distance to the palace, and to the Prado, the Botanical Garden, and the Reina Sofia, and lot of very nice restaurants and bars. The concierge, Chris, was awesome. He helped us plan our evenings, and with bookings for events. His restaurant recommendations were great too. It rained pretty much every day of our stay in Madrid, but the hotel always had enough umbrellas and that helped. A couple of nits: The breakfast was awesome, but service was laid back (it wasn’t a buffet). Maybe right for a holiday, but if you’re in a hurry, there are several bakeries and coffee shops in the vicinity. The rooms were a bit warm for a couple of nights. Apparently they had turned up the heat due to the cold weather (Madrid was unseasonably cold during our visit), and they hadn’t enabled the air conditioning as yet. When we asked, they fixed that. But the rooms were so good that we felt 5 stars fair.

ashen123
Mar 2025
Central location, but very quiet at night which we liked. Very friendly staff who provided great restaurant recommendations that we booked before arriving (Barmiton and Ferrateria). Great location which meant we could easily walk to everything we wanted to see. Lovely historic building, with lots of luxurious touches which made it a memorable stay. Would definitely recommend and would love to return.

janeandmarkTTH
Mar 2025

Our expert Spain travel agent suggested this place and we would have never looked at it as the name of it sounds kind of like a Hostel to be honest. We LOVED this hotel. It is exceptional. The rooms are so large and comfortable we found ourselves staying in more than we should have. The breakfast is amazing. We never did have dinner there but I'm certain it would have been great as the quality and attention to detail here is just beyond compare- and we travel in Europe 3-4 times per year so we have a lot to compare to. It's an easy walk to go everywhere so location is also great. The staff goes above and beyond and it was truly a 5 star hotel experience.

Danielle Smith-Dino
Mar 2025

We had the best time @CoolRooms Madrid. Beautiful rooms, top notch service and very cool people 🙂 Thank you, Team CoolRooms Madrid for making our trip special.

Beatrice Gosert
Mar 2025
Staff were excellent. Very welcoming. Great location, walkable to key areas. Large rooms with luxury amenities. Highly recommend. I would definitely come back and stay here. A really lovely experience from start to finish. Overall very happy.

Tara D
Mar 2025

Don’t let the silly name fool you. This is a very sophisticated hotel. Aesthetics were beautiful. Room was quiet, very spacious and well appointed. Location was convenient to most sights and train station. Service was top notch. Highly recommend.

Angela S
Mar 2025

It was an amazing experience. The rooms were beautiful, the staff were very professional and respectful. The management was very accommodating and helpful. I highly recommend this hotel to anyone traveling to Madrid without any reservations.

Mahsa Mohebtash
Mar 2025
Highly recommend, great location. Central location, but very quiet at night which we liked. Very friendly staff who provided great restaurant recommendations that we booked before arriving (Barmiton and Ferrateria). Great location which meant we could easily walk to everything we wanted to see. Lovely historic building, with lots of luxurious touches which made it a memorable stay. Would definitely recommend and would love to return.

janeandmarkTTH
Mar 2025

A fantastic stay Staff were excellent. Very welcoming. Great location, walkable to key areas. Large rooms with luxury amenities. Highly recommend. I would definitely come back and stay here. A really lovely experience from start to finish. Overall very happy.

Tara D
Mar 2025

Don’t let the silly name fool you. Don’t let the silly name fool you. This is a very sophisticated hotel. Aesthetics were beautiful. Room was quiet, very spacious and well appointed. Location was convenient to most sights and train station. Service was top notch. Highly recommend.

Tagalong71Atlanta
Mar 2025
Excellent location in Madrid, easy walking distance from many major attractions. Resposive, professional staff. Room was huge, well appointed and very comfortable.

Michael Craig
Mar 2025

Well appointed rooms and spacious. Very attentive service and the location was very central. Thoughtful of the staff to provide complimentary water and nuts to take along with us on our onward journey. Nice bar and restaurant on the premises.

Nitin C
Mar 2025

Cool rooms exceeded my expectations, the room was huge, spotlessly clean and beautifully furnished. The staff was attentive and thoughtful and many little extra details like scented oils included in the turn down service made the whole experience very luxurious. Great location, excellent restaurant, loved everything about my stay.

Sarah C
Mar 2025
Well designed hotel Well appointed rooms and spacious. Very attentive service and the location was very central. Thoughtful of the staff to provide complimentary water and nuts to take along with us on our onward journey. Nice bar and restaurant on the premises.

nitinc50
Mar 2025

Perfect luxury experience Cool rooms exceeded my expectations, the room was huge, spotlessly clean and beautifully furnished. The staff was attentive and thoughtful and many little extra details like scented oils included in the turn down service made the whole experience very luxurious. Great location, excellent restaurant, loved everything about my stay.

Sarah C
Mar 2025

Exceptional customer service. Room was so large and comfortable. I knew these rooms had more square footage than most, but this room was surprisingly large. Huge bathroom with shower for two and a separate commode enclosure. Beautiful tile and fixtures. Complimentary treats appeared including chocolates and champagne. All staff members were extraordinary. We extended our trip and came back to this hotel for two more nights before heading home. Convenient location. Noisy street at night, but the room was incredibly well sound proofed with good climate control. Highly recommend.

Departure36780369132
Mar 2025
Really great stay at a beautiful hotel. Our room was huge and comfortable. Beautiful bathroom with a great shower. The staff were very accommodating and helpful throughout the stay. Breakfast was delicious. Perfect location for exploring. I highly recommend and will seek out CoolRooms properties in the future!

Wendy J
Mar 2025

Spacious and beautiful. Exceptional customer service. Room was so large and comfortable. I knew these rooms had more square footage than most, but this room was surprisingly large. Huge bathroom with shower for two and a separate commode enclosure. Beautiful tile and fixtures. Complimentary treats appeared including chocolates and champagne. All staff members were extraordinary. We extended our trip and came back to this hotel for two more nights before heading home. Convenient location. Noisy street at night, but the room was incredibly well sound proofed with good climate control. Highly recommend.

george
Mar 2025

excellent stay and gorgeous room Really great stay at a beautiful hotel. Our room was huge and comfortable. Beautiful bathroom with a great shower. The staff were very accommodating and helpful throughout the stay. Breakfast was delicious. Perfect location for exploring. I highly recommend and will seek out CoolRooms properties in the future!

wjm526
Mar 2025
We had a fantastic stay at CoolRooms! The staff went above and beyond to ensure our comfort, especially after a minor issue with our room. A special shout-out to Abel, who provided exceptional service and made sure everything was perfect for us. His professionalism and kindness truly made a difference.The hotel itself is stunning, with a perfect blend of elegance and comfort. A well-deserved Michelin Key—every detail reflects top-tier hospitality. Highly recommend CoolRooms for an unforgettable stay!

Samson Kein
Mar 2025

Great place! Great facilities! Great personnel! Would highly recommend it!

Nat Pinnar
Mar 2025

1 word, sublime!Absolute go-to spot in Madrid if you enjoy comfort, exquisite staff and perfect location.

Mike Marshall
Mar 2025
We could not have been happier with our experience. The location is fantastic, the food was stellar, and even better, the service was top-notch. They went well out of their way to make sure we had the best tours, restaurant, reservations, connections, service, whatever we needed. Can’t wait to stay again on our next trip to Madrid.

Christopher Michael
Mar 2025

this was the best hotel i’ve been to. I spent 10 days in Spain, traveling to Barcelona, Seville, and Madrid. Since it was a trip with just me and my mom, I chose 5 star hotels and suites for the trip. 5 star hotels in Barcelona and Seville was great but coolrooms was definitely the best. I prefer boutique hotels rather than huge hotel chains with hundreds of room.Here i loved 2nights and 3 days with coolrooms. The room and all the staff members were nice with great hospitality. Prado museum was one of the main reason to visit Madrid. They had prado museum art book on the table and it made me stay up all night:) I will come back to this hotel in few years as another family tripThanks coolrooms team!!

Jiyeon Lim
Mar 2025

The hotel was fantastic from the room to breakfast service and Marmen was able to get us in a room when we arrived at 7 am. Would recommend to all

Andrew Nguyen
Mar 2025
OMG. What a fantastic find in Madrid. The service, the ambience, the fine touches define this property as THE place to stay. The breakfast was delicious. The staff can’t do enough for the guests. I cannot wait to return.

donna gutman
Mar 2025

Convenient location, quiet rooms, very high ceilings. Most of all - great service from the staff, especially Marcos. Gracias!

Alexander TC
Mar 2025

It is the best hotel I have ever stayed in actually, the location was perfect and the service was spectacular!The room and the amenities were beyond expectations!I would highly thank the reception guys especially Narmin hopefully I got her name right.Big thanks to Marcos too 🙏🏼Just book at this hotel and thank me later!

Hussain Alghamdi
Mar 2025
We absolutely loved this hotel! From the moment we arrived the service was warm and attentive. Our room was awesome. The restaurant on site is excellent. The location is very centric. It’s not necessarily on the nicest of all streets in Madrid but it seems the area is clearly on the way up and location itself is very convenient for access to great attractions in Madrid. Walking distance to great restaurants and shopping.I would love to stay here again on my next trip to Madrid and would recommend it highly to anyone.

Oren Marciano
Mar 2025

It is an absolute pleasure to write a positive review for COOLROOMS, Atocha Palace. My stay there was perfect in every way. The most comfortable bed of my 4 weeks in Spain..the most fantastic shower, a rainshower that was soooo relaxing , along with wonderful bath towels and robes….and even a curling iron for my hair, that I really appreciated|The rooms are spacious, beautifully decorated and even with a lighting system that makes sense..... and the room was soundproofed. | Room service was prompt…little extras were anticipated so it was unnecessary to call down because something was needed after food arrived.|The staff is the best part of a perfect stay. They are efficient, knowledgeable and friendly. I feel staying at COOLROOMS is one of the highlights of going to Madrid. They make me feel as though I’m the only person that they need to attend to….but I am sure that they make all their guests feel the same.|The location is perfect for everything …museums, great restaurants and shopping..in addition Broadway shows are right down the street…Book of Mormons was playing when I was there.|I am looking forward to my next trip to Madrid and with no reservations, I will choose to stay at COOLROOMS Atocha Palace.

Andree D
Mar 2025

This was a great place for our first night in Madrid. Location is perfect and our stay was lovely.||We had dinner at the restaurant and enjoyed the food, service and ambiance. We didn’t have room service but that also looked delicious. I will stay here again when I am back in Madrid.

Jenny A
Mar 2025
We had a once day stop in Madrid. This hotel far exceeded our expectations. From the moment we walked in our every need was met. Joe and Paula were so welcoming and so attentive. The hotel is absolutely beautiful and a wonderful location. Easy to walk to lots of sights all over the city. The room and bathroom were stunning. They provided everything we would need. All of the extra touches were so nice- a hand written letter, chocolate truffles, to go water and snack for the ride to the airport, etc. It was a wonderful stay. We would stay there again and would try their other properties!

Lindsay L
Mar 2025

Fantastic Boutique Hotel in Madrid. The Staff was exceptional the entire stay. They all went over and above. Room and hotel are beautiful. I would rank this as one of our favorite hotel experiences of all time. And, we travel a lot!|Congratulation to the entire staff!

Arthur D
Mar 2025

A Hidden Gem..one of the best hotels I have stayed in anywhere! It is an absolute pleasure to write a positive review for COOLROOMS, Atocha Palace. My stay there was perfect in every way. The most comfortable bed of my 4 weeks in Spain..the most fantastic shower, a rainshower that was soooo relaxing , along with wonderful bath towels and robes….and even a curling iron for my hair, that I really appreciated The rooms are spacious, beautifully decorated and even with a lighting system that makes sense..... and the room was soundproofed. Room service was prompt…little extras were anticipated so it was unnecessary to call down because something was needed after food arrived. The staff is the best part of a perfect stay. They are efficient, knowledgeable and friendly. I feel staying at COOLROOMS is one of the highlights of going to Madrid. They make me feel as though I’m the only person that they need to attend to….but I am sure that they make all their guests feel the same. The location is perfect for everything …museums, great restaurants and shopping..in addition Broadway shows are right down the street…Book of Mormons was playing when I was there. I am looking forward to my next trip to Madrid and with no reservations, I will choose to stay at COOLROOMS Atocha Palace.

Andree D
Mar 2025
Great service great food great stay This was a great place for our first night in Madrid. Location is perfect and our stay was lovely. We had dinner at the restaurant and enjoyed the food, service and ambiance. We didn’t have room service but that also looked delicious. I will stay here again when I am back in Madrid.

Jenny A
Mar 2025

Amazing We had a once day stop in Madrid. This hotel far exceeded our expectations. From the moment we walked in our every need was met. Joe and Paula were so welcoming and so attentive. The hotel is absolutely beautiful and a wonderful location. Easy to walk to lots of sights all over the city. The room and bathroom were stunning. They provided everything we would need. All of the extra touches were so nice- a hand written letter, chocolate truffles, to go water and snack for the ride to the airport, etc. It was a wonderful stay. We would stay there again and would try their other properties!

Lindsay L
Mar 2025

Lovely comfortable hotel with exceptional staff This small and friendly hotel is ideally located in the centre of Madrid perfect for sightseeing.It only has about 37 rooms and every guest's need is taken care of by its well trained and exceptional staff. So if you want super luxury and comfort then this is the hotel for you.

Susan H
Feb 2025
Fantastic Boutique Hotel in Madrid! Fantastic Boutique Hotel in Madrid. The Staff was exceptional the entire stay. They all went over and above. Room and hotel are beautiful. I would rank this as one of our favorite hotel experiences of all time. And, we travel a lot! Congratulation to the entire staff!

Gusman1
Feb 2025

Fabulous service, great location, big and comfortable junior suite Got the junior suite and boy was it worth it. Faced the inner courtyard, so no street noise and only a bit of breakfast crew noise in the morning, but nothing jarring. Bed was a true king size (I'm guessing 200 X 200 for your metric folks). Very comfortable, a variety of pillows to choose from - hard and soft. Good size bathroom with a sink big enough for 2 (and 2 faucets) and an enclosed shower *with two showers in it!*. Great water pressure, enjoyed the provided shampoo, etc. Two good sized TVs - one in the bedroom, one in the "living room". French doors in bathroom, bedroom and living room, so if you felt the need for fresh air, you could get it instantly. What stood out above all, however, was the friendly and helpful service. VERY customer focused. We got a birthday cake (unasked for) for the birthday boy, got a free map with highlighted recommendations (our first time to Madrid, so this was helpful), a few free snacks at the front desk and big free bottle of filtered water in the room. There is also a minibar if you want to pay minibar prices. Breakfast looked good, but we thought 30 Euros was too pricey so we ate locally. The place is very centrally located - you can get almost anywhere you'd want to visit in a 15 minute walk. English spoken (if you need that) by all but the housekeeper. Given the cost of hotels these days, I'd say we got good value for money, although it was the off season. Would definitely come back and now we're probably going to stay with them when we eventually visit Sevilla.

Cuttyson
Feb 2025

Comprehensive experience Perhaps my best hotel experience ever! We took the Suite room which was huge and had very luxurious amenities. Hotel staff was the nicest and friendliest and help us with everything we needed. Location is also perfect right in the center. Really can't recommend enough. Was a pleasure and an experience staying at CoolRooms

Shai K
Feb 2025
Top Notch hotel, top notch service Fantastic location, great restaurant, and the staff could not be more helpful. Will make your trip seamless and unforgettable. The concierge in particular was extremely helpful in setting up restaurants, tours, and everything else. Recommend highly to make your trip.

Passenger499559
Feb 2025

Absolutely Fantastic! Centrally located luxury. Absolutely fantastic. One of the best hotels we’ve stayed in. Superb location in the heart of Madrid. From the moment you arrive, you are made to feel very welcome. The staff are all incredibly helpful and friendly. The rooms are enormous! Very luxurious with everything you could possibly need for a city break. Dressing gowns, slippers and Molten Brown toiletries, including tooth brushes, shaving kits, combs and sewing kits were all very useful. There is a turn down service, where after a busy day sightseeing you are treated to slippers by the bed and a chocolate on the pillow. The bathroom was both very large and luxurious. 2 wash basins, separate toilet and even 2 showers! The rooms are also very well sound proofed. We enjoyed drinks in the bar areas but didn’t eat in the restaurant, which also looked to be amazing. Chris the concierge we found particularly helpful with his local knowledge and attentive service. Cool Rooms and its team were absolutely faultless. We will definitely return if we come back to Madrid. Thank for an amazing stay.

Char2m
Feb 2025

Ideal place to stay in Madrid Very comfy beds in spacious and stylish rooms. Excellent and friendly service, the staff went above and beyond. The food at breakfast was delicious and presented beautifully evry day. We would also reccomend the restaurant for dinner. An ideal location to explore the city on foot, close to the park, galleries and anywhere else you want to wander.

J Holmes
Feb 2025
Birthday break in Madrid Having stayed at the CoolRooms in Seville last year, we were keen to try their hotel in Madrid for a birthday break. The service, room and food was exceptional and the team could not do enough for us, from booking museums to eating out. The location was perfect for all the big attractions and it is a safe, quiet neighbourhood. You can walk to either Palacio Real or Prado in just 15 minutes. The room service was fabulous and we enjoyed the best night sleeping in any hotel, the bed was sooo comfy. I can highly recommend the Premium room which has every amienity you can wish for. We had booked the Menú degustación for my wifes birthday and they surprised us with a lovely bottle of cava and some goodies on the day. The tasting menu and paired wines were superb and very good value compared to London prices! No hesitations with staying at this hotel should we be in Madrid in the future.

Mark B
Feb 2025

Everything is perfect. It’ beyond expectation.

Dan Qiang
Feb 2025

The best place to stay…ever!!!

Francesca Lindo
Feb 2025
Quite simply the best hotel I have stayed in.Good central location.Cozy bar.Restaurant with imaginative menu and fresh ingredients.Quiet, luxurious room.Above all, the most helpful and friendly staff I've ever encountered in a hotel. Nothing was a problem for them.Thank you.

Colin Tayler
Feb 2025

Everything about this hotel was amazing. The service was incredible, our dinner in the courtyard was peaceful and delicious, and they upgraded us to a wonderful suite with windows out to the pool patio. The bar was funky and cool! Very tranquil. The room amenities were amazing and they gave us the most delicious chocolate truffles upon arriving with a bottle of sparkling wine. We really enjoyed our stay and we will be back and check out other CoolRooms properties. Thank you!

Jaime McDonald
Feb 2025

Great location, wonderful team, service is impeccable.

Francois-Olivier Luiggi
Feb 2025
Since the arrival at this hotel, you knew, there was something special. The welcoming reception and smiley faces really made you feel pampered at home. The room was magnificent. Bed, linens, bathroom, shower and amenities, all were superb. Housekeeping was as it supposed to be with a turn down service included. But at the end, the human factor was the big difference. Simple details which filled with warmth and coziness in this special place. Thank you to all the team.

Jorge Castillejo
Feb 2025

Our recent stay at Cool Rooms, Madrid was nothing short of exceptional. From the moment we arrived, we felt truly cared for. The thoughtful service was evident, and since we were celebrating our anniversary, the hotel surprised us with a lovely welcome package, which made our arrival even more special.The staff were consistently friendly and helpful, going above and beyond to make sure we felt at home throughout our stay. Our room was incredibly spacious, with ample room to unpack and settle in. The bed was luxuriously comfortable, and we enjoyed one of the best nights of sleep we’ve had in our 2 weeks in Spain.Breakfast was a daily indulgence, offering a luxurious spread of high-quality options that made each morning feel special. Dinner at the hotel’s restaurant was equally fantastic, with each dish artfully presented and bursting with flavor. We were impressed by the culinary experience from start to finish.Overall, this hotel provided an unforgettable experience, and we’re already looking forward to our next visit. For anyone seeking a perfect blend of comfort, impeccable service, and a truly memorable stay, this hotel is a must-visit!

Luisa Peralta
Feb 2025

I cannot say enough wonderful things about our experience at CoolRooms Palacio de Atocha! It is our 8th stay in this hotel. Every time we go to Madrid, we stay here. From the moment we walk through the doors, we feel like home away from home. Always greeted with warm smiles and an impeccable service.The hotel's design is an elegant blend of classic charm and modern luxury. The rooms are very spacious and beautifully decorated. They also have the best beds we have every slept in! My wife also loves the luxurious bathroom and the thoughtful touches, like complimentary treats and premium toiletries.The location is also perfect, right in the heart of Madrid. And despite being so central, when you enter the hotel, it feels like a peaceful oasis.A beautiful plus is the nice courtyard and pool area (specially in the warm periods). Breakfast and the restaurant are also both highly recommended.So if you’re looking for a luxurious, relaxing, and unforgettable stay in Madrid, CoolRooms Palacio de Atocha is the place to be. We can’t wait to return! 🌟🌟🌟🌟🌟

Stefan Van de Poel
Feb 2025
Experience to recommend. Sophisticated rooms with attention to detail. Friendly staff. Central location to the city centre.

massimiliano crespi
Jan 2025

We were blown away. The service, the room, the food, everything was 100%. 12/10 and we will return

D B
Jan 2025

BEST hotel I've ever stayed in! Rooms are spacious, clean and have every amenity, including a straight iron! Dining room is accommodating and food is good - but the main reason for this review is the service, overall. Every person we interacted with went out of their way to ensure our stay was as good as it could be. The doorman/bellhop/concierge was amazing... he was everywhere, doing everything all the time! STAY HERE and be amazed!

Dee Barrows
Jan 2025
Amazing Experience at CoolRooms Madrid!Our stay at CoolRooms Madrid was absolutely fantastic! This hotel truly exceeded our expectations with its stunning design, spacious and beautifully appointed rooms, and top-notch amenities.A special shoutout to Chris at the reception, who went above and beyond to make our stay memorable. He welcomed us warmly, gave us a tour of our amazing room, and provided excellent recommendations for cool places to visit around the city. His hospitality truly added a personal touch to our experience.If you’re looking for a luxurious and unique stay in Madrid, CoolRooms is the place to be. Highly recommend it!

Vlada Bebyshova
Jan 2025

Maybe the coolest of them all…The rooms are phenomenal, extremely luxurious, modern, and well equipped. But what shines even brighter with this place is the staff. They really went the distance to ensure the stay reached its maximum potential. You can tell they really care.

Quinton Cables
Jan 2025

I had the pleasure of staying at Coolrooms Palacio Atocha with my partner and we had a wonderful time! The staff were very attentive, with a fast and easy check in. The room was very large and the bed was super comfortable. We had breakfast at the hotel and everything we could have wanted for breakfast was available and delicious! The staff were very kind and went above and beyond our whole stay. The hotel is also very close to everything you could wish to visit and we’ll connected to public transport. I would recommend this hotel to anyone staying in Madrid, and I look forward to staying again in the future.

maddy alpha
Jan 2025