We believe in responsible and safe travel and we are working on new procedures and protocols to become “COVID free Hotel” certified accommodation.

We take standards for hygiene and cleanliness very seriously and are taking additional measures to ensure the safety of our guests and workers. Our hotels are working to ensure that they meet the latest guidelines on hygiene and cleanliness, to be certificated as a “COVID free Hotel”. We are putting in place health and safety measures designed to fight a broad spectrum of viruses, including COVID-19.

Specific steps that our hotels are taking include:

Workers health, safety and knowledge: Hotel workers, as well as their health, safety and knowledge, are essential for an effective cleaning program. Here are some ways in which we are supporting them:

• COVID tests: provide COVID tests for our team.
• Masks and gloves: provide masks and gloves for our team.
• Hydro-alcoholic gel: stations of automatic hydro-alcoholic gel dispensers around the hotel, hydro-alcoholic gel bottles and wipes for workers and guest use.
• Hand Hygiene: proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
• Training: in addition to training on housekeeping and hygiene protocols, hotel workers are also completing enhanced COVID-19 awareness trainings.
• Coordination: our teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.

Cleaning products and protocols: Our hotels use cleaning products and protocols which are effective against viruses.

Disinfectants of the highest quality level according to recommendations from Control and Prevention of Illnesses Centers and the World Health Organisation are used for the daily cleaning routine to treat known patogens.

When guests arrive at the hotels by CoolRooms Hotels, they will see a series of additional measures in our cleaning routine.

• Guest rooms: hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before next guest arrival, with particular attention paid to frequently use items.
• Public spaces: hotels have increased the frequency of cleaning and disinfection of public spaces, with a focus on front desk counters, elevators and elevator buttons, door handles, public bathrooms and even room keys.

Extra measures to ensure guests’ security: glass screens at reception, safety kits under request, special disinfecting machines, automatic hydro-alcoholic gel dispensing stations in common areas, informative signage, and space adaptation to keep security distances.

In food security, food manipulators and supervisors have received training on food preparation and serving. Room service has been modified and new and attractive proposals have been designed to substitute the buffet breakfast.

In addition, CoolRooms Hotels has created a Work Committee focused on the development and updating of our Covid-free commitment   for our guests’ and employees’ safety. The Committee includes both in-house and outside experts in housekeeping, food safety, health and technology.