{"id":1252,"date":"2020-04-30T08:03:14","date_gmt":"2020-04-30T08:03:14","guid":{"rendered":"https:\/\/coolrooms.com\/actualizaciones-covid-19-y-ampliacion-politicas-de-cancelacion\/"},"modified":"2022-10-18T16:05:48","modified_gmt":"2022-10-18T16:05:48","slug":"covid-19-update-and-extended-cancellation-policy","status":"publish","type":"page","link":"https:\/\/coolrooms.com\/en\/covid-19-update-and-extended-cancellation-policy\/","title":{"rendered":"Safe travel: COVID-19 update and extended cancellation policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1252\" class=\"elementor elementor-1252 elementor-1244\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7db841c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7db841c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f44d5\" data-id=\"9f44d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-4be4273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4be4273\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d74911b\" data-id=\"d74911b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fce558d elementor-widget elementor-widget-text-editor\" data-id=\"fce558d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"#cancelaciones\">Cancellation Policy<\/a> | <a href=\"#certificado\">Hotels COVID free certification<\/a> | <a href=\"#comunidades\">In our Communities<\/a> | <a href=\"#future\">Travel for the Future<\/a> | <a href=\"#spain\">Spain will be ready for you<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-93bedbd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93bedbd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5a8a39f\" data-id=\"5a8a39f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86abe49 elementor-widget elementor-widget-text-editor\" data-id=\"86abe49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Travel information COVID-19<\/h3><p>We are monitoring the coronavirus (COVID-19) situation closely and following guidelines provided by the government, public health authorities, local health departments, medical professionals and the World Health Organization. Providing safe and clean environments for our guests and colleagues is a top priority for us, always. If you have any questions or doubts regarding safety during your future stay at our hotels, please write us an email:<\/p><p>Contact: <a href=\"mailto:info@coolrooms.com\">info@coolrooms.com<\/a><\/p><p>Guest Relations (Coronavirus safety recommendations and information)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-90df454 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90df454\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93fbe79\" data-id=\"93fbe79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7a354cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a354cf\" data-element_type=\"section\" data-e-type=\"section\" id=\"cancelaciones\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3d0897a\" data-id=\"3d0897a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc8abf1 elementor-widget elementor-widget-text-editor\" data-id=\"cc8abf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Cancellation Policy<\/h4><p>We remain committed to ensuring our customers experience flexibility during these challenging times, so we have further extended our cancellation policy.<\/p><p>CoolRooms hotels is implementing the following policies:<\/p><ul><li>For guests with <strong>existing reservations with future arrival dates<\/strong>, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes free of charge up to 72 hours before arrival, as long as the change is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and rate differences.<\/li><li>For guests making <strong>new reservations for future arrival dates<\/strong>, including reservations with pre-paid rates, between today and December 30, 2020, we will allow reservations to be changed free of charge up to 72 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and rate differences.<\/li><\/ul><p>Please note that this policy does not apply to Group bookings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-d817bd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d817bd4\" data-element_type=\"section\" data-e-type=\"section\" id=\"certificado\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-534568e\" data-id=\"534568e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50d79bb elementor-widget elementor-widget-text-editor\" data-id=\"50d79bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Hotels COVID free certification<\/h4><p>We believe in responsible and safe travel and we are working on new procedures and protocols to become \u201cCOVID free Hotel\u201d certified accommodation.<\/p><p>We take standards for hygiene and cleanliness very seriously and are taking additional measures to ensure the safety of our guests and workers. Our hotels are working to ensure that they meet the latest guidelines on hygiene and cleanliness, to be certificated as a \u201cCOVID free Hotel\u201d. We are putting in place health and safety measures designed to fight a broad spectrum of viruses, including COVID-19.<\/p><p>Specific steps that our hotels are taking include:<\/p><p>Workers health, safety and knowledge: Hotel workers \u2013 their health, safety and knowledge \u2013 are essential for an effective cleaning program. Here are some ways in which we are supporting them:<\/p><ul><li><strong>COVID tests<\/strong>: provide COVID tests for our team.<\/li><li><strong>Masks and gloves<\/strong>: provide masks and gloves for our team.<\/li><li><strong>Hydro-alcoholic gel<\/strong>: stations of automatic hydro-alcoholic gel dispensers around the hotel, hydro-alcoholic gel bottles and wipes for workers and guest use.<\/li><li><strong>Hand Hygiene<\/strong>: proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It\u2019s important for their health and that of our guests.<\/li><li><strong>Training<\/strong>: in addition to training on housekeeping and hygiene protocols, hotel workers are also completing enhanced COVID-19 awareness trainings.<\/li><li><strong>Coordination<\/strong>: our teams are on standby 24\/7 to support the hotels and coordinate with local and regional authorities.<\/li><\/ul><p>Cleaning products and protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:<\/p><ul><li><strong>Guest rooms<\/strong>: hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before next guest arrival, with particular attention paid to frequently use items.<\/li><li><strong>Public spaces<\/strong>: hotels have increased the frequency of cleaning and disinfection of public spaces, with a focus on front desk counters, elevators and elevator buttons, door handles, public bathrooms and even room keys.<\/li><li><strong>Extra measures<\/strong>: we are developing extra measures like glass screens at reception, safety kits for rooms, special disinfecting machines, and automatic hydro-alcoholic gel dispensing stations in common areas.<\/li><\/ul><p>In addition, CoolRooms has created a Work Committee to focus on developing \u201cCOVID free Hotel\u201d certification and next-level cleanliness standards, hospitality rules and behaviors. The Committee includes both in-house and outside experts in housekeeping, food safety, sanitation, and protective technology.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-dc14a9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc14a9a\" data-element_type=\"section\" data-e-type=\"section\" id=\"comunidades\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-dc056ab\" data-id=\"dc056ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-563b10a elementor-widget elementor-widget-text-editor\" data-id=\"563b10a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>In our Communities<\/h4><p>CoolRooms understands that COVID-19 and its devastating impact around the globe has highlighted, an urgent need to assist and help healthcare workers and community caregivers who are on the frontlines working to contain this disease.<\/p><p>Your support allows us to collaborate with our communities donating beds for campaign hospitals in Madrid, lending food trucks with free food for our real heroes, and donating protection material for those who need it more. We want to support the frontline heroes who are selflessly supporting us.<\/p><p>We have also set up a special initiative \u201crooms for heroes\u201d, to somehow acknowledge our healthcare and security workers for their effort. We will provide free hotel stays and provide significant discount rates in our hotels in Spain (as soon as we can re-open our doors) for security and healthcare professionals leading the fight against COVID-19.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-0c3251f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c3251f\" data-element_type=\"section\" data-e-type=\"section\" id=\"future\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e677d33\" data-id=\"e677d33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d61b5e7 elementor-widget elementor-widget-text-editor\" data-id=\"d61b5e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Travel for the Future<\/h4><p>We have developed a special voucher program \u201c<strong>Travel for the Future<\/strong>\u201d that offers special vouchers with a fixed rate, three nights\u2019 accommodation, to be use until December 2020 with special features such as late check out and room upgrade subject to availability. <a href=\"https:\/\/coolrooms.com\/en\/offers-vouchers\/\"><strong>Click here for more information<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-f4b62cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4b62cf\" data-element_type=\"section\" data-e-type=\"section\" id=\"spain\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7227bab\" data-id=\"7227bab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85cfde0 elementor-widget elementor-widget-text-editor\" data-id=\"85cfde0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Spain will be ready for you<\/h4><p>Spain is giving its all in a united, responsible fighting effort against the spread of the COVID-19 virus. We will soon be able to welcome you again with open arms.<\/p><p>Spain, it\u2019s monuments, museums, landscapes, gastronomy and we will be here waiting for you, and are sure that you will really enjoy visiting us, because now we know what the really important things in life are.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy | Hotels COVID free certification | In our Communities | Travel for the Future | Spain will be ready for you Travel information COVID-19 We are monitoring the coronavirus (COVID-19) situation closely and following guidelines provided by the government, public health authorities, local health departments, medical professionals and the World Health Organization. Providing [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1252","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Safe travel: COVID-19 update | CoolRooms Hotels<\/title>\n<meta name=\"description\" content=\"Providing safe and clean environments for our guests and colleagues is a top priority for us, always. 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